Support Integrations

Integrations

Support

Integrate with support platforms to provide customer assistance

Support integrations allow you to embed customer support widgets and chat functionality directly into your documentation. This enables visitors to get real-time help and assistance while browsing your docs, improving user experience and reducing support ticket volume.

All integrations

Configuration

To enable support integrations, add the appropriate configuration to your docs.json:

{
  "integrations": {
    "support": {
      "chatwoot": {
        "websiteToken": "required"
      },
      "intercom": {
        "appId": "required"
      },
      "livechat": {
        "licenseId": "required"
      }
    }
  }
}

Reference

chatwoot
IntegrationSupportChatwoot
Chatwoot support configuration
- websiteToken
  stringRequired
  Chatwoot website token
- baseURL
  string
  Chatwoot base URL
- chatwootSettings
  JSON
  Chatwoot settings
intercom
IntegrationSupportIntercom
Intercom support configuration
- appId
  stringRequired
  Intercom app ID
- apiBase
  string
  Intercom API base
livechat
IntegrationSupportLivechat
Livechat support configuration
- licenseId
  stringRequired
  Livechat license ID

Analytics IntegrationComing Soon

Track support interactions and user engagement with your support widgets. Send analytics events to measure support effectiveness and optimize your documentation based on common support requests.

Edit page

Algolia Chatwoot